PrivacyPolicy

This service is operated by TOTM Tech LTD, a software company building SaaS products for media processing and file conversion. Our products include FastlyConvert and ImageVideoFit.

This Privacy Policy explains how we collect, use, store, and protect your personal information across all TOTM Tech services. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

Users may optionally provide their phone number during account registration or later in account settings if they want to enable SMS verification codes (one-time passwords, OTP) for authentication and account security.

We do NOT send marketing or promotional SMS messages. Messages are strictly used for authentication purposes.

SMS consent is collected through a separate opt-in action that is unchecked by default. Users can create and use an account without opting in to SMS verification, and no SMS is sent unless the user explicitly checks the consent box. Standard message and data rates from your carrier may apply. You can opt out at any time by removing your phone number from your account settings.

• →Purpose: Account authentication and security only
• →No Marketing SMS: We never send promotional or marketing messages
• →Phone Number Storage: Your phone number is used solely for OTP delivery and is never sold or shared with third parties for marketing
• →Opt-In: Consent is captured through a separate unchecked checkbox and is not a condition of account registration or purchase
• →Frequency: Messages are sent only when requested by you for one-time verification

When you use our services, we may collect:

• →Account Information: Email address, username, password (stored encrypted)
• →Phone Number: Optional, only if you enable SMS verification
• →Uploaded Files: Temporarily stored for processing, auto-deleted within 24 hours
• →Usage Data: IP address, browser type, access timestamps (for security only)
• →Payment Data: Processed via Stripe and PayPal — we never store card numbers

We use the collected information strictly to:

• →Provide and improve our services
• →Authenticate users via SMS OTP when requested
• →Process subscriptions and payments
• →Send service-related notifications (not marketing)
• →Prevent fraud and abuse
• →Comply with legal obligations

TOTM Tech LTD does not sell, rent, or trade your personal information to third parties for marketing purposes.

We only share data with trusted service providers who assist in operating our services, strictly under confidentiality obligations:

• →Twilio: SMS delivery for authentication
• →Stripe / PayPal: Payment processing
• →Cloud infrastructure providers: Hosting and file processing

We may also disclose information when required by law, court order, or to protect the rights and safety of our users.

Uploaded files are automatically deleted from our servers within 24 hours of processing. Account information is retained for the life of your account and deleted within 30 days of account deletion.

You have the right to:

• →Access the personal data we hold about you
• →Correct any inaccurate or incomplete data
• →Request deletion of your account and associated data
• →Opt out of SMS verification at any time by removing your phone number from account settings
• →Export your data in a portable format

We implement industry-standard security measures including SSL/TLS encryption, encrypted password storage, regular security audits, and strict access control across all TOTM Tech services.

We may update this Privacy Policy from time to time. Material changes will be announced via email or a prominent notice on our website. The “Last updated” date at the top of this policy will always reflect the most recent revision.

For privacy-related questions, please contact: